Narayana · SATTVA BusinessExplore the ecosystem
Narayana Academy
RUEN
Back to programs

Role onboarding

Retreat Center General Manager

Guests, teams, quality, and economics managed as one operating system

Apply About the Academy
Duration24 hours + 10 supervised shifts
FormatTheory · simulations · field placement · final presentation
Designed forGeneral managers and leadership-pipeline candidates

Learning outcome

Participants run shifts and the center as a whole, including sales, conflict resolution, safety, quality, and P&L performance.

Curriculum

  1. 01The center operating model
  2. 02Guest journey and service
  3. 03Team and shift standards
  4. 04Sales, CRM, and occupancy
  5. 05P&L and budgeting
  6. 06Safety and incident response
  7. 07Quality and continuous improvement