Learning outcome
Participants understand the purpose of the brand, the guest journey, the principles of considerate communication, and their role in the wider system.
Curriculum
- 01Why Narayana exists and what mindful hospitality means
- 02The ecosystem: Center, Network, Spaces, and Academy
- 03The guest journey, from first contact to the return home
- 04Care, boundaries, privacy, and safety
- 05How to make decisions the Narayana way
