Narayana · SATTVA BusinessExplore the ecosystem
Narayana Academy
RUEN
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Role onboarding

Guest Services Administrator

The calm center of every guest shift

Apply About the Academy
Duration12 hours + 3 supervised shifts
FormatChecklists · simulations · mentoring
Designed forGuest services administrators and shift supervisors

Learning outcome

Participants welcome groups, lead the shift, coordinate departments, resolve guest requests, and document exceptions.

Curriculum

  1. 01Opening and closing a shift
  2. 02Arrivals and departures
  3. 03Organizer communication
  4. 04Department coordination
  5. 05Payments and documents
  6. 06Complaints and difficult situations
  7. 07Incidents and shift reporting